Logo
- COMMUNITY DEVELOPMENT -
ENSURING NOBODY IS LEFT BEHIND
MAXIMISING
SOCIAL IMPACT

Changing the world is never easy.

We support organisations to maximise the social impact they seek.

Because in dynamic times, their work is more important than ever.

- HUMAN RIGHTS -
FIGHTING INJUSTICE AND SAVING LIVES
MAXIMISING
SOCIAL IMPACT

Changing the world is never easy.

We support organisations to maximise the social impact they seek.

Because in dynamic times, their work is more important than ever.

- CRISIS RESPONSE -
HELPING PEOPLE AFFECTED BY
CONFLICT, EPIDEMICS, OR DISASTERS
MAXIMISING
SOCIAL IMPACT

Changing the world is never easy.

We support organisations to maximise the social impact they seek.

Because in dynamic times, their work is more important than ever.

- ENVIRONMENTAL PROTECTION -
KEEPING THE PLANET SAFE
MAXIMISING
SOCIAL IMPACT

Changing the world is never easy.

We support organisations to maximise the social impact they seek.

Because in dynamic times, their work is more important than ever.

Stagnation = Potential wasted

No matter how new or old, large or small, you need to ensure that your organisation operates at the most optimised level possible.

Organisational Development maximises social impact.
Organisational Development

One + One can equal three or more

Partnerships, consortia and networks are great tools. However, working across organisational or sectoral boundaries requires alignment and coordination.

Facilitated Partnerships maximise social impact.
Partnership Facilitation

Expedite your social impact!

Explore the latest opportunities for impact funding, get the best from your team’s potential, utilise latest technology and introduce agile operations to increase productivity and transparency.

Innovative approaches maximise social impact.
Impact Acceleration

Latest News

AGM Accountable Now
22-23 May 2019 London, UK
Read More
Blogs
Decision Making in an Agile World Road to Chaos or the Rise of Common Sense?

Change has always happened in the civil society sector. But over the last few years change itself has changed. It has become faster, more fundamental and more surprising. Many organisations face challenges responding timely to the increasing speed of a fast changing environment. An increasing number of international and national CSOs, foundations and social businesses are moving towards agile operating models to accelerate their social impact. How does this affect their decision making processes? Shifting at an organisational level from classic line management towards agile collaboration of self-organised teams often raises a few questions and concerns about decision making processes. Self-organised teams define the best way how to achieve their deliverables, develop work plans and monitor the progress of their activities, while focussing their effort on clearly defined outcomes. High performance teams show that depending on the situation, different team members will lead the group based on their skills rather than on their position. The key question is not “who can tell whom what to do?”, but rather a refreshing “what makes sense in this situation?”. The rise of common sense over a formalistic and rigid following of guidelines and regulations. So how does this work? Who makes what decisions?

Read more
Project Cycle Management, Logframes and Theory of Change. The actual planning standards preferred by many international CSOs and their...
Programme Development Goes Agile – the Next Generation of Adaptive Programme Development
read More
A lot of the focus in the social impact sector is on partnerships across organisations and sectors.  There is no doubt this will be a...
One Partner, Many Faces
read More
Guest blog by José Manuel Roche, a fellow member of the Scanning the Horizon community, about our unpredictable future - "Foresight is...
So the future looks uncertain? Don’t despair
read More
The great thing about surrounding yourself with good partners is that they have good ideas. This blog, by Craig Fisher of RSM New Zealand,...
What’s your impact? Trends & Opportunities
read More
They may see strange bedfellows but The Lorax, the mythical environmental campaigner from Dr. Seuss’ children's book and Winston...
The Lorax and Winston Churchill
read More
Involvement vs. Commitment: Implementing transformative change successfully needs a culture of mutual accountability.  The key message of...
Too many chickens… too few pigs
read More
Yes, in an ideal world, the management team members get along very well, complement and support each other and align their efforts to...
The Structural Time Bomb
read More
Management and governance meetings and presentations can be fun, interesting and engaging. They also can be a painful exercise, especially...
Talking in a bubble
read More
See More

Resources

Organisational Culture

About the Importance of addressing Organisational Culture in the context of a successful Strategy Implementation.
A Thought Starter for maximising Social Impact

Expand Download
Buzz word or gateway to excellence?

In times of shrinking civic space and increased competition for funding – excellent accountability is crucially important to build trust demonstrate impact.

However, our study for Accountable Now (former INGO Accountability Charter) reveals that there are severe challenges the sector is facing.

Expand Download
Currency Volatility

Our study on currency risks in the civil-society sector was designed to bring together an inventory of best practices in the civil-society sector for dealing with risk associated with currency volatility.

To achieve this, we surveyed a group of 103 NGOs. The results of the study show the growing importance of hedging currency risk in order to maximise the impact of donations.

Expand Download
Culture of Change

“Be the Change” is a project work of the International Civil Society Centre, which explores culture change in the civil society organisations. Our managing partner for Europe has been a member of this project team and we are very happy to share the results and insights with you!

Expand Download
Whistleblower systems

Accountability experts from World Vision International, Direct Impact Group and CBM International discuss best practices on whistleblower systems.  Impact 02 2017 – CSO Accountability Interview

Expand Download

About Us

WE ARE A CATALYST FOR CREATING SOCIAL IMPACT

Direct Impact Group is an independent international consultancy, specialised in creating and delivering the change needed to maximise social impact.

We operate globally and support clients to develop their organisation, to engage in partnerships and to accelerate their impact in order to achieve the results they seek.

Our experienced team members have track records in creating social impact. They know from first hand experience in non-profit organisations as well as businesses, what it means to turn strategic ideas into transformative change within a disruptive environment.

Our interventions are designed to get to the heart of the issue and deliver clean, simple solutions. We are committed to results that make a direct impact.

Our approach is simple, effective and field-tested.

Our Values

SIMPLE, ASPIRATIONAL AND UNIVERSAL TO OUR WORK

Impact
Credibility
Facilitation
Simplicity
Trust
Impact
We believe, genius is in the idea. Impact, however, comes from action

We acknowledge that the work of the civil society sector is a positive driving force for the development of communities where everybody can achieve their full potential in harmony with the environment. Our work with organisations that engage in the development of civil society contributes to increasing the effectiveness of the change they seek!

Credibility
We know what we are talking about

Our experience in civil society means we appreciate and identify with our client’s purpose and mindset. We believe that one person alone cannot keep pace with the speed of innovation and change. Therefore we have a team of specialised experts who offer insight and understanding of new and frequent changes that are the daily reality of working in civil society!

Facilitation
We believe it's not about us

We are facilitators of change. Understanding that our clients know their business best and that they know what change will make the most impact within their mandate we work alongside them to unlock these ideas and turn them into positive change!

Simplicity
We demonstrate that complex problems need simple solutions

The solutions that we provide are simple because in a dynamic world where skill sets vary considerably only simple solutions will get real results. It is much harder to provide clean and simple solutions but it is worth it!

Trust
Trusting relationships are not a matter of technique or tools but of character

We demonstrate and build respect for others, trustworthiness, as well as personal and professional integrity. While our initiatives are pinpointed and time limited, the relationships with our clients are long term oriented.

Our Partners

MEET OUR EXECUTIVES

The Direct Impact Group is the result of the collaboration of consultants with experience in the civil society and the business sector. Together, the partners stand for more than 30 years of experience in leadership and management of international NGOs. Markus Hesse and Darren Ward gathered their extensive experience in the development of INGOs, in several years of consulting work for international consulting companies, but also the leadership of international organisations. In the Direct Impact Group they combine their shared enthusiasm for social impact. They stand for the quality and the group’s unique approach for consulting, facilitation and coaching.

Markus Hesse Europe Managing Partner
Darren Ward Australasia & Pacific Managing Partner
Markus Hesse Managing Partner

Markus combines more than 18 years of experience in senior and executive management of international civil society organisations with a track record as business consultant. He served as Vice President for Strategy and Finance of CBM International. Markus served as Board Member and Treasurer of Accountable Now (former INGO Accountability Charter), a cross-sectoral accountability framework working on human rights, sustainable development, environmental protection, humanitarian response, and anti-corruption.

His educational background includes a Master of Arts (M.A.) in Business Coaching and Change Management. He is an author for the Euro-FH University in Hamburg for Change Management in Civil Society and a credited member of the European Association for Supervision and Coaching (EASC).

Darren Ward Managing Partner

Darren has over 15 years experience in senior leadership roles, including 7 years leading an international NGO. He also has over 10 years experience in NGO governance. His consulting focuses on strategy development, strategy execution, organisational development, change management and marketing alignment. Having served in a wide range of roles in both corporate and CSO organisations he has been part of significant change initiatives and organisational re-prioritisation. He has delivered significant performance across organisations of all sizes and stages of development.

In addition to his consulting experience, he offers business coaching and provides strategic leadership to the Direct Impact Group in his role as managing partner. Darren has served on various NGO Boards and as a strategic advisor to Boards and management. He is managing the Australasian operations and is a managing partner of the Direct Impact Group.

Our Team

PROFESSIONALISM, EXPERIENCE & COMMITMENT

Our experienced team members have track records in the leadership of Civil Society Organisations. The Direct Impact Group is the result of the collaboration of consultants with experience in the civil society and the business sector.

We are continuously developing our portfolio of consultants in the areas of Accountability Frameworks, Strategic Health Check, Change Management, and Strategic M&E.

Today our portfolio includes consultants, living and operating in Asia, Australasia, East Africa, Europe and North America. Within the international Direct Impact Group, we offer our services in English, German, French, Dutch, Spanish, Portuguese, Italian, and Tamil.

Our consultants are used to working on projects in virtual teams using web based collaboration tools, while having a liaison lead at the clients site, ensuring close and effective communication.

This approach provides you with the opportunity to gain international expertise with different professional perspectives, while keeping your costs under control.

Our Memberships

MEMBERSHIPS TO BE PROUD OF

Scanning The Horizon
Scanning-The-Horizon-Member-Image

Scanning the Horizon is a civil society platform for horizon scanning and strategic thinking, a dynamic community for peer exchange on trend analysis, strategic positioning and organisational adaptiveness. Through annual meetings, webinars and other activities, the community helps members spot and prepare for trends and potential disruption, build capacity and increase their impact. New and innovative ways of thinking are fostered, by engaging with a wide variety of experts from diverse sectors. It provides a space for strategists and trend analysts from non-profit organisations to network and benefit from peer learning and feedback. To learn more please see: https://icscentre.org/our-work/scanning-the-horizon/

Read more
Council For International Development
Council-For-International-Development-Member-Image

The Council for International Development (CID) is the national umbrella agency of international development organisations based in Aotearoa New Zealand. CID was formed in 1985 by a small group of development NGOs and aid agencies to coordinate some activities and present a single voice on issues of common concern. Today CID represents over 50 members, from small community based organisations to large international NGOs. CID is governed by a board made up of member organisations. For more information please see: https://www.cid.org.nz

Read more

Our Offices

LOCAL PRESENCE, GLOBAL REACH

Germany-Map
Europe
Germany
Wilhelmstrasse 53,
64646 Heppenheim
 
Contact
+49 6252 9659280
Email
info@direct-impact-group.com
Managing Partner
Markus Hesse
Newzeland-Map
Australasia & Pacific
New Zealand
PO Box 35-442,
Browns Bay,
Auckland 0753
Contact
+64 21 59 2020
Email
info@direct-impact-group.com
Managing Partner
Darren Ward

Our Cooperation Partners

Partners for excellence

Commitment to high standard of accountability

Accountable Now provides a global, fully comprehensive and cross-sectoral accountability framework for Civil Society Organisations. Annual reports and a robust independent vetting mechanism have led to significant improvements in the quality of the members' work on accountability, transparency and effectiveness: The Direct Impact Group supports the important work of Accountable Now, which has become a driving force for excellence in the civil society.

Critical thinking for a complex world

CoThink provides training and facilitation in the application of critical thinking processes like process optimisation, problem solving and decision-making. CoThink and the Direct Impact Group have jointly developed the RATIO Project Management methodology, a simple planning tool, which combines project management experience from the business and non-for-profit sector.

Amplifying impact of sustainable business

Wonderland Collective is a digital communications firm that works with world-changing entities to communicate and amplify the impact of their activities. Wonderland and the Direct Impact Group work on making their clients communications more engaging and digitally scalable.

goodness spreads by sharing

Good4Trust.org is a movement driven by common values and concerns for the planet and humanity. It consists of an online platform that promotes fair and ethical trade through its online market, while aiming to create online communities where trust, transparency, justice and peace are the currencies. Signing up as a Good4Trust producer or prosumer will give you access to a great variety of ethical products and services as well as a good deeds platform, which is an online hub of thousands of prosumers and producers where you can learn and share experiences and ideas, and become part of the prosumer economy.

A Selection of our clients

Markus and The Direct Impact team have been good friends to the Neglected Tropical Disease community and have worked with several organisations in this field. The DIGs teams understanding of the area and the interactions between the stakeholders have been very beneficial in developing strategies for individual groups and networks. Markus’ experience, energy and passion and ability to constructively challenge the norms has added great value and helped in the evolution of the field.

Dr Wendy Harrison
Executive Director
Schistosomiasis Control Initiative (SCI), Imperial College London

Markus and Direct Impact Group have been fantastic facilitators of change at a time of rapid evolution and growth of our young social enterprise. The thoughtful, systematic and holistic approach has provided us with tools for change and continuous improvement. Change is always difficult, however Markus and the team have demonstrated empathy and experience which has been, and continues to be of great value to the whole team, and ultimately of benefit to us delivering our mission.

Dr Andrew Bastawrous
Co-Founder & CEO
Peek Vision ltd.

Direct Impact Group came in at a critical moment for Medical Teams International. They guided our team in Uganda towards a sense of clarity and extreme prioritization that has improved our collaboration and efficiency one hundred fold! The indicators speak for themselves. Now we all talk about where we want to go, how to get there, and how to measure our progress.

Andrew Hoskins
Country Director
Medical Teams International, Uganda

Direct Impact Group came during a time when we were having difficulty getting traction on a new strategy. Through their approach of understanding the views of staff and Board and the external environment we operated in they were able to identify where change was needed to deliver on our strategic objectives. Additional value was added as they assisted with implementation of these changes to imbed a new culture and operating model.

Sandra Budd
CEO
Royal New Zealand Foundation of the Blind
Accountable Now
Avocats Sans Frontières France
Association of Blind Citizens
Association of People with Disability
Caritas France
Caritas Italiana
Caritas Turkey
Catholic Relief Services (CRS)
Deaf Aotearoa
Earthwatch
Employers and Manufacturers Association
European Disability Forum (EDF)
Freemasons Foundation
Welthungerhilfe
Inclusive New Zealand
International Civil Society Centre (ICSC)
International Coalition of Trachoma Control (ICTC)
International Institute for Environment and Development (IIED)
International Trachoma Initiatie (ITI)
Kindernothilfe
Malteser International
Manawanui in Charge
Medical Teams International
Neglected Tropical Disease NGDO Network
New Zealand Hearing Industry Association
Nia Technologies
Peek Vision Ltd.
World Vision
Rangitane o Tamaki nui a Rua
Schistosomiasis Control Initiative (SCI)
Secours Catholique
Serve - Solidarity in Action
Save the Children
St. Joseph Eye Hospital
Te Pou o te Whakaaro Nui
The Lucy Foundation
The Royal New Zealand Foundation of the Blind
The Salvation Army
Uniting to Combat Neglected Tropical Disease
University of Nairobi
Vision 2020

Contact Us